How to import a VPN subscription

Create an account

Open the account creation page in the VPNHand user dashboard and enter a username and password. No email address is required. You’ll use these credentials to sign in later. Choose a recognizable username and a unique password, and store it in a trusted password manager. Before submitting, double-check your entries so you don’t lose a password you haven’t saved.

Once you’re done, open the account overview and make sure it shows the account you just created. Use the overview to check your plan, data, and subscription; it’s separate from the server list in the client. Creating an account only gives you login credentials—it doesn’t activate a paid plan or connect your device to an international route. Next, choose a plan in the same account.

If you’re on the login screen, sign in with the username and password you just saved; there’s no need to create another account. Use the same credentials on other browsers or devices to avoid having your plan in one account and your client using a subscription from another. Complete payments and get your subscription from the account you’re currently using.

Choose a plan and review your order

Go to the plans section in the user dashboard and choose between a monthly plan and a data package. Monthly plans are for ongoing use, with data resetting each month on the activation date. Data packages are consumed as you use them and never expire. Consider how often you’ll use the service and how much data you need—not just the price.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Data packages: ¥158 for 300GB, ¥358 for 1000GB, or ¥658 for 3000GB. These figures refer to data allowances, not connection speeds. Video streaming, file transfers, and multiple devices all use data, so choose based on how you plan to use the service. See the plans page for full details.

After choosing a plan in the dashboard, check the plan name, amount, and data allowance in your order, then pay with Alipay, WeChat Pay, or USDT. Once payment is complete, return to the user dashboard and check the order status. Don’t assume the plan is active just because the payment page closed. If the status hasn’t updated, check the order and account overview again, and confirm you’re in the account used to make the payment before contacting support through a ticket.

Plans include a 60-day money-back guarantee. If you upgrade mid-term, the price difference is converted into remaining days. For refund terms, see the Terms of Service. Once your plan is active, continue to the subscription step. Repeatedly importing it into the client usually won’t fix an account-side issue if the plan isn’t active yet.

Get your subscription from the dashboard

Return to the account overview and make sure your plan is active, then check your remaining data. Next, find the subscription or import section. A subscription provides the client with the server configurations available to your account. It isn’t a marketing website URL or a client installer. Copying this page’s address into the client won’t load a server list.

If the dashboard offers an import option for your client, use it. Your browser may ask whether to open the client; check the app name before allowing it to launch. Once the client receives the configuration, check that the subscription name and server list appear. A browser message saying the app opened only confirms that it launched—it doesn’t mean the configuration was saved. Check the client to be sure.

If automatic import doesn’t open the app, copy the subscription link instead. Make sure you copy the entire link, then open the client’s “Subscription,” “Configuration,” or “Import from link” option and paste it into the URL field, not the name field. The name is usually just a label shown locally; the URL is what the client uses to update its server configuration.

After saving, update the subscription and wait for the server list to appear before continuing. If you see a parsing error, first check that you copied the full link, chose the import method recommended by the dashboard, and are using a compatible client. Don’t combine links from different sources. For background on protocol compatibility and configuration formats, see the protocol and server technical reference. You don’t need to edit configuration code manually for this guide.

Import into a client for your platform

First, open the client downloads section in the user dashboard and choose your device’s operating system. Use the VPNHand client and instructions provided in the dashboard; a regular browser extension isn’t a system client. You can get the Windows, macOS, Android, and Linux clients after signing in, without having purchased a plan. An active plan and subscription are still required to connect. See below for how to get the iOS client.

Windows: Add a subscription and connect

In the dashboard’s downloads section, choose Windows and follow the instructions to install and launch the VPNHand client. Go to subscription or configuration management and choose an option such as Add subscription or Import from link. Paste the link copied from the account overview into the subscription URL field. Save and update, check that the available servers appear, then select the configuration you just added.

Next, open the connection page, choose an exit region, and connect. If your version has system proxy or network routing options, follow the client’s instructions to choose the setting that suits your needs. Seeing a server name doesn’t mean your browser is using the connection. If your system asks for network permission, check the app’s source before confirming. Avoid running other clients that also manage your network at the same time.

macOS: Allow network configuration and check your subscription

Choose the macOS client in the dashboard, install it, and open the app. If macOS asks you to confirm opening the app or adding a network configuration, make sure it’s the client you just downloaded before continuing. The subscription option is usually under Configuration, Subscription Management, or Add Configuration. Enter the full link in the URL field, save and update, then choose a server from the subscription.

If the old server list still appears after importing, check that you’ve selected the new subscription rather than just adding it while continuing to use the previous configuration. Keep the client running after connecting, then check in your browser. Don’t change certificates or turn off system security settings just to get a page to load. If you’re unsure about a prompt, save its text and ask support through a ticket.

Android: Import a subscription and allow the VPN connection

Choose Android in the dashboard’s downloads section and follow the instructions to install the VPNHand client. Open the app, go to subscriptions or configurations, and add your subscription using Import from link. Save and update; the server list should then appear. Choose an exit region, return to the connection page, and connect. When Android asks to set up a VPN connection, check the app name and allow it.

If the connection often drops when the app is in the background or the screen is locked, check your system’s background activity and battery settings for the client. Allow the background activity it needs based on the options on your device, then test the connection again. There’s no need to change unrelated permissions. For more details, see the Android VPN setup guide. Menu names vary across Android versions.

iOS: Get the app from the dashboard and add a configuration

Choose the iOS client option in the user dashboard. The iOS app is available from the App Store; the download link is provided to accounts with a purchased, unexpired plan. If the dashboard asks you to activate a plan first, return to the account overview and check its status. Once the app is installed, go back to the subscription section and use the matching import option, or paste the link into subscription management in the client.

Make sure the configuration is saved and the server list has loaded, then choose an exit region and connect. If iOS asks to add a VPN configuration, follow the prompt to allow it. If importing from the browser doesn’t return you to the client, open the app manually and check whether the subscription is there. You don’t need to add the same configuration again. A VPN icon in the status bar only means the connection is enabled; you still need to check that the service you want works.

On Linux, get the client from the dashboard’s downloads section and import your subscription using the dashboard instructions. VPNHand supports Windows, macOS, iOS, Android, and Linux, with no device limit for simultaneous connections. Each device still needs its own installation and subscription import; check your account’s data usage across all your devices.

Connect and verify it works

Choose an exit region from the server list, then connect in the client. If this is your first time, start with a region that matches the target service’s requirements; there’s no need to try every region. VPNHand covers 100+ countries and 250+ routes. Check the account dashboard for the available exit regions. A region name helps you choose an exit point, but doesn’t guarantee access to a particular website or streaming platform.

After connecting, open the website you plan to use. First check that the page loads, then test the feature you need. For example, with AI tools, check that you can sign in and interact normally; with streaming, open a video and see whether it plays without interruptions. Availability also depends on the platform’s regional policies, your account status, and your device settings. A “connected” status in the client alone isn’t enough to confirm access.

If you still can’t access a service after connecting, disconnect the client and check that your local network works normally. Then return to the dashboard and check your plan and data. If the account is in good standing, update the subscription, select the configuration again, and reconnect. If the issue persists, try another suitable exit region. Change one thing at a time and note what happens; changing your network, route, and connection mode all at once makes it hard to tell what helped.

If only one app has a problem while your browser works, check the client’s connection mode and whether the app uses the system network settings. If only one website has a problem, check for account or regional messages from that service before assuming your entire subscription has stopped working. For more on protocol choices, transport paths, and peak-time congestion, see the technical reference.

Once you’ve confirmed the connection works, keep the current configuration as your everyday option and check your data and plan status in the dashboard regularly. When switching devices, use the same account and follow the instructions for the new device to import the subscription again. For help, open a support ticket in the user dashboard and describe your operating system, client, the steps that led to the issue, and any error message. Redact your subscription link and login details from screenshots. You can also find support information on the Contact page.